To ensure the security of the website and protect information for consumers, we have implemented the following information security policies for individual and organizational customers when making purchases on the esimone.com

Purpose of Information Collection:

The data collection on the esimone.com website will help us:

- Understand the requirements and desires of customers in order to improve product quality.
- Keep customers updated with the latest promotional programs and discounts organized by us as soon as possible.
- Provide prompt support to customers in case of complaints or disputes.

Scope of Information Collection:

eSIMONE collects the following information from customers:

- Full Name
- Address
- Phone Number
- Email Address
- Contact Details or Inquiry

Scope of Information Usage:

The information collected will be used by us for the following purposes:

- Delivering orders to customers who have made purchases on esimone.com
- Notifying customers about delivery and providing customer support
- Processing orders and providing products through the Esimdulich.com website
 

Additionally, transaction information including purchase history, transaction values, shipping methods, and payment methods will also be stored by the Esimdulich.com website to resolve any potential issues that may arise in the future. We will not share customer information with third parties, except in the following specific cases:

- To protect Esimdulich.com and other third parties: We will only disclose account information and other personal information when we are confident that such disclosure is in accordance with the law, and aims to protect the rights, property of service users, Esimdulich.com, and other third parties.
- Upon request from government authorities or when we believe such action is necessary and in compliance with legal regulations. This certainly does not include selling or sharing information that would lead to the disclosure of customers' personal information for commercial purposes, violating the commitments set forth in our Customer Information Privacy Policy.

Data Retention Period:

We will retain the personal information provided by customers on our internal systems during the process of providing products to customers, until the purpose of collection is fulfilled, or when the customer requests to delete the information provided.

Commitment to protect customer personal information:

ESIMONE PTE. LTD. is committed to ensuring the security of information for customers when registering personal information with us. We are committed to not exchanging and selling customer information for commercial purposes and all sharing and use of customer information will be carried out in accordance with the privacy policy that has been publicly announced on ESIMONE PTE. LTD. We are committed to making customers feel confident and satisfied about the security of personal information when participating in and using the company's website.

People or organizations that can access information:

ESIMONE PTE. LTD. business activities do not include selling customer information to third parties. eSIMONE.com website only provides customer information to the parties listed below to ensure customer rights according to ESIMONE PTE. LTD. confidentiality commitments:

+ Partners who have signed a Contract to perform a part of the service for ESIMONE PTE. LTD. (technical partners, partners providing transportation and delivery services...). These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the Contract) to support users in using the services provided by the Company.

+ State agencies upon request: ESIMONE PTE. LTD. will provide customer information to serve the investigation process of those agencies.

Address of the unit collecting and managing personal information:

ESIMONE PTE. LTD.

Email: Hello@esimone.com

Address: 68 CIRCULAR ROAD #02-01 SINGAPORE (049422)

Means and tools for users to access and edit their personal data

Customers can exercise their right to edit and update their personal information by contacting us via phone number, email or contact address published at the bottom of the website: esimone.com

Mechanism for receiving and resolving consumer complaints related to personal information being used for purposes other than those notified:

When consumers discover that their personal information on Esimdulich.com is being used for the wrong purpose or beyond the scope of information use, consumers can send complaints to ESIMONE PTE. LTD. in the following ways:

- Send a complaint email to the address: hello@esimone.com

- Send a written complaint by post to or directly to the company's headquarters, address: 68 CIRCULAR ROAD #02-01 SINGAPORE (049422)

The time limit for the Company to handle feedback related to customer personal information is 05 (five) working days from the date of receiving the customer's complaint.

In all cases, the Company promotes negotiation and reconciliation with customers to agree and propose measures to resolve and handle complaints.

In case the two parties do not reach the desired agreement leading to unsuccessful negotiation and mediation, either party has the right to bring the case to a competent people's court for settlement in accordance with the provisions of law.