Condition | Eligibility for Refund | Notes |
---|---|---|
System Error: eSIM activation fails due to an error on our end (e.g., incorrect QR code, server issue). | ![]() | We will investigate the issue and provide a full refund if the error is confirmed to be from our system. |
Payment Processor Error: Payment fails to process, or you are charged incorrectly. | ![]() | We will work with the payment processor to resolve the issue and provide a full refund if the error is confirmed to be on their end. |
eSIM Not Activated: You have not scanned the QR code or otherwise initiated the activation process. | ![]() | A full refund will be issued. |
eSIM Activated: You have scanned the QR code and started using the eSIM. | ![]() | Activated eSIMs are non-refundable. We cannot guarantee refunds for issues arising after activation, as the eSIM may have been used or compromised. |
Customer Error: Incorrect device compatibility, incorrect information entered during purchase, etc. | ![]() | We are not responsible for errors made by the customer during the purchase or activation process. Please carefully review your device compatibility and entered information before completing your order. |
Change of Mind: You no longer need the eSIM, or your schedule has been changed. | ![]() | As eSIMs are digital products that can be easily copied, we do not offer refunds for simple changes of mind. |
Refund Process:
Additional Notes: