Billing, Payment, Refund

I can't pay for my order, what should I do?

When your payment method doesn't work, the best solution is to try another payment method or contact your bank.In most cases, payment processing may b...

Is my payment information secure?

Absolutely! eSIM ONE uses third-party payment processors, all of which are PCI DSS Level 1 compliant service providers, verified with advanced fraud d...

Can I Buy Multiple eSIMs at Once?

Typically, each phone comes with 1 physical SIM and 1 eSIM, or it might have 2 physical SIMs, 2 eSIMs - depending on the phone model. Having multiple ...

How do I receive the eSIM data QR Code after payment?

When using a physical SIM card, it can take 2-4 days, depending on the geographical location, to receive the SIM card via shipping.But with eSIM, afte...