After you have successfully ordered an eSIM and received the QR Code but you cannot scan it, there will be two scenarios as follows:

1st case is that: Your device does not support eSIM, you need to re-check to see if your device really does supports eSIM or not? 

Second case: Your device supports eSIM, but you cannot add the eSIM by scanning the QR code due to provider issues. In this case, you can manually install the eSIM as follows:

Enter the [SM-DP+] address

Enter the [Activation Code]

The confirmation code field would be left empty

All of this information is available in the email that eSIM ONE has sent after your purchase. Please follow our instructions on how to manually install the eSIM onto your device.

If you can not perform these processes, you can reach out to us through our Social Media Channels, or our hotline.

eSIM ONE – One touch to the world

How to install eSIM: https://esimone.com/check-device

Check Compatibility: https://esimone.com/check-device